PPG Newsletter January 2020


The Norheads Lane PPG Newsletter

Edition 2020-01                                                                                        25 January 2020

This is our first PPG newsletter. Many of you may not be aware of what the PPG is or what it does and so further on in the newsletter we give a brief summary of the PPG.

The purpose of this newsletter is to provide patients with up to date information about the surgery, the services it provides, the local NHS arrangements, other useful medical matters and anything else that is useful to patients.

The contents of the newsletter are prepared by members of the PPG and Norheads Lane Surgery staff.

Surgery Staff Update

We welcome Mrs Mikaela Mackness and Mrs Lydia Olorunniwo as our new Practice Nurses. They replace Sue Crussell who retired in April 2019. Also, Janet Fearon is a newly appointed bank receptionist to assist us during sickness/holidays and other times when needed.

We will also welcome a new Clinical Pharmacist and a Social Prescriber.

Clinical Pharmacist – Is due to start on the 2nd March 2020, they will assist in medication reviews and assist in the GP’s safe prescribing and medicines management policies.

Social Prescribing – Miss Courtney Hooper has joined us in the role of Social Prescribing Co-Ordinator. Courtney is employed by the Bromley GP Alliance and will share her time between our Primary Care Network Team of Five Surgeries in and around Bromley, she will be based at Norheads Lane Surgery on a Friday every week and will be able to see patients for all kinds of wellbeing issues. Leaflets will be available in the Surgery to view and details on our Website will be available.

Some Polite Reminders

In the month of December the surgery experienced a huge number of patients that did not turn up for their appointments. On one particular day they had at least 8 patients who did not turn up and no cancellation reasons were given.

If you have an appointment, and you cannot turn up then please text back CANCEL to your text reminder.

This automatically cancels your appointment from the surgery system and allows a receptionist to rebook for someone else who may be in urgent need.

Flu, Shingles & Pneumoccocal patients, vaccinations are still available and eligible patients will be contacted and encouraged to receive vaccinations.

Self help advice, especially for this time of year is available on Norheads Lane Surgery website or NHS Choices. This includes for such things as for coughs and common cold or sore throat remedies.

Please be mindful of older neighbours that may not ask but are vulnerable at this time of year to illnesses and loneliness.

 What is the PPG?

The PPG (Patient Participation Group) is the active part of all the patients at the surgery. At the moment there are a small number of us but we would welcome more if you have a little bit of time.

We act as a link between the patients and the staff at the surgery. This linking involves regular meetings with one of the doctors at the surgery. At these meetings there is a two way interchange of ideas and information. This newsletter is one way we can pass information to you the patients.

Both Doctors welcome comments from the PPG about the Surgery and take on board the experiences of patients with regards to their health and access to healthcare.

We have also started to think about raising funds so that we can enhance the waiting room at the surgery.

As part of the development of PCNs (see opposite) the Norheads Lane Surgery PPG have met with the Stock Hill Surgery PPG and we have agreed that we will continue to work together where we can to improve the situation in both surgeries.

If you would like to know more about the PPG or you would be able to contribute to our group then please email PPGnls1@gmail.com and we will add you to the mailing list. We will then notify you of meetings and other relevant information.

What is the PCN?

Primary care and community care is at the heart of the NHS Long term plan. The plan sets out an ambition for all GP practices to come together with neighbouring and associated practices in “Primary Care Networks” (PCN’s) to meet the needs of local populations. In Bromley there have been 8 PCNs created.

In this, it’s first year the focus is on optimising current services such as the provision of extended opening hours and the recruitment of a Clinical Pharmacist and Social Prescribers.

In line with the national guidance, PCNs are much more than clusters of general practices. Coming together locally in partnership with community services, social care and other providers of health and care services around the needs of local patients. As part of Five Elms PCN, Norheads Lane will be able to recruit multi-disciplinary teams, including pharmacists, physiotherapists, paramedics, physician associates and social prescribing support workers, freeing up family doctors to focus on the sickest patients.

St Marks Church Christmas tree festival

The surgery and PPG members arranged for a decorated tree to be part of the St Marks Church Christmas Tree Festival in early December. We would like to thank Jack Frost for donating a tree.


The next meeting of the PPG will be between 2pm and 3pm on Wednesday 12 February 2020 at the Norheads Lane Surgery. If you wish to attend then please email PPGnls1@gmail.com so that we are aware of numbers. The agenda will include updates on the GP app, new staff appointments, patient resources and the future of the PPG.

If you have not received this newsletter by email then email PPGnls1@gmail.com and we will add you to our email group so that you can continue to receive information.